Please remember that Turbine staff are always identified in-game by a plus (+) sign in front of their names. If you receive an in-game message claiming that your account is suspected of gold-buying or selling and instructing you to log into a website to appeal, and the sender does not have a + in front of their name, please report the message as spam and do not visit the website. Players should be aware that this is a phishing attempt and is in no way associated with Turbine.