Lotro ACCOUNT TIER QUESTIONS

There will be three Lotro account tiers once LOTRO Free-to-Play is available: Free player, Premium player, and VIP. All the details about the features and benefits of Free players, Premium players, and VIPs are listed here.

What is a Free player? How will I become one?
Anyone can join the game for free when LOTRO Free-to-Play is available. To get started, simply download the game for free at www.lotro.com. No payment or credit card is required.

1. As a Free player, how much free content can I access?
   As a Free player, you have access to Middle-earth, the greatest fantasy world ever created, and you can play LOTRO's award-winning Epic Story up to level 50! In addition, you have access to the 4 races and 7 standard classes, major game systems, and a lot more options detailed here. And glory is its own reward: as you explore Middle-earth and advance your Hero through quests and achievements in the game, you will earn free Turbine Points that you can redeem in the LOTRO Store to access more options that will enrich or extend your free play.

   At any time, you may also want to purchase Turbine Points in the Store and redeem them to access new items and options to immediately enhance your experience. What matters most with Free-to-Play is your play style and the type of gamer you are. With Free-to-Play, you really play your way.

What is a Premium player? How will I become one?
You are automatically upgraded from Free player to Premium player status with your first purchase of Turbine Points in the LOTRO Store. LOTRO grants all Premium players 2 extra character slots, extends the maximum amount of gold you can carry from 2 gold to 5 gold, and provides you with a higher login priority, more mail and chat options, full access to all of LOTRO's Community features, and 30 days of full customer service from the time of your last purchase.

1. I am a former subscriber to LOTRO. What will Free-to-Play mean for me when I come back to play when LOTRO Free-to-Play is available?
   As a former subscriber to LOTRO, you are always welcome back to join the fight. You will, by default, be awarded the status and privileges of a Premium player, and you can join the game and play for free. You can also visit the new LOTRO Store to browse through a wealth of new items and a la carte options to enhance your gameplay!

   You may also consider becoming a VIP to receive 500 Free Turbine Points automatically every month and gain access to other unique privileges. You can upgrade to VIP at any time by visiting https://myaccount.turbine.com once LOTRO Free-to-Play is available.

2. I purchased and played LOTRO in the past, but never subscribed to the game. What will Free-to-Play mean for me when I come back to play when LOTRO Free-to-Play is available?
   You will, by default, be awarded the status and privileges of a Premium player and you can join the game and play for free as a Premium player. You can also visit the new LOTRO Store to browse through a wealth of new items and a la carte options to enhance your gameplay! You may also consider becoming a VIP to receive 500 Free Turbine Points automatically every month and gain access to other unique privileges. You can upgrade to VIP at any time by visiting https://myaccount.turbine.com once LOTRO Free-to-Play is available.
3. I am currently a subscriber to LOTRO. What will happen if I decide to unsubscribe before or after the launch of LOTRO Free-to-Play? What will happen to my characters?
   If you feel the VIP program is not meeting your play style and needs as a gamer and decide you don't want the benefits and features of being a VIP, you will be automatically downgraded to Premium player status when your subscription lapses. You can continue to play the game for free with all the benefits offered to Premium players

What is a VIP? How will I become one?
For a monthly fee, the VIP program offers the best value and the most options for players who like the convenience of having unlimited access to all game content and features. VIP players also receive 500 Turbine Points per month and exclusive benefits like priority access to servers, 5 character slots per server, a 20-slot wardrobe for cosmetic items, full customer service, and much more! You can upgrade to VIP at any time by visiting https://myaccount.turbine.com once LOTRO Free-to-Play is available. If you are already a subscriber, just maintain your active subscription to be automatically upgraded to VIP!

1. I have a lifetime subscription to LOTRO. What will Free-to-Play mean for me?
   As a lifetime subscriber to LOTRO, you will keep all of your membership privileges and are automatically upgraded to VIP status. You will receive 500 Free Turbine Points every month like the other VIPs, but you do not have to pay a monthly fee since you are a lifetime member. All you have to do is keep playing the game and visit the LOTRO Store to spend your free points and enjoy the wealth of new a la carte items and options to enhance your game experience.
2. I am a LOTRO Founder. What will Free-to-Play mean for me?
   As a LOTRO Founder, you automatically become a VIP and will keep all of your membership privileges as long as you pay your monthly fee. You will automatically receive 500 Free Turbine Points every month like the other VIPs, and you can spend the Turbine Points at your leisure in the LOTRO Store to enhance your game experience and keep playing the way you want.
3. I am a regular subscriber on a monthly or multi-month subscription plan. What will Free-to-Play mean for me?
   As a subscriber to LOTRO, you are automatically upgraded to VIP status. You will keep all your membership privileges as long as you keep paying your monthly fee. You will automatically receive 500 Free Turbine Points every month like the other VIPs, and you can spend the Turbine Points at your leisure in the LOTRO Store to enhance your game experience and keep playing the way you want.
4. Why should I become a VIP? What do I get that a Free player does not?
   As a VIP, you get full access to all of the game's original content and features along with numerous special benefits, such as a higher number of character slots (5 per server), 20 slots of wardrobe storage for cosmetic clothing, full customer service access, priority login, 500 Free Turbine Points every month that you can redeem in the LOTRO Store, and much more, all detailed here. For a monthly fee, the VIP program offers the best value and the most options for players who like the convenience of having access to it all.